Terms of Service

Last updated: 16 October 2026

1. Agreement

These terms govern the use of the Shipline app (“the Service”) provided by ULTRA SMOOTH STUDIO SRL (“we”, “us”). By installing Shipline on a Shopify store you agree to them on behalf of the business that owns the store.

2. What the Service does

Shipline creates courier shipments (waybills) for your Shopify orders on your own courier contracts, prints the labels, fulfils the orders with the tracking number and keeps the delivery status up to date.

• Shipments are contracts between you and the courier. Courier prices, delivery times, cash-on-delivery handling and claims are governed by your agreement with the courier, not by us.
• You are responsible for the accuracy of the order data (addresses, phone numbers, amounts) and for checking a waybill before handing the parcel over.
• Test environments provided by couriers create no real shipments.

3. Fees

Plans and prices are shown on the Shipline listing in the Shopify App Store and billed through Shopify. Fees are non-refundable except where required by law or by Shopify's policies.

4. Availability and support

We aim to keep Shipline available at all times but do not guarantee uninterrupted operation, and we depend on the couriers' systems being available. Support is provided by email at office@albustudio.com on business days.

5. Liability

To the extent permitted by law, our liability for any claim arising from the Service is limited to the fees you paid for the Service in the three months before the claim. We are not liable for lost, delayed or damaged parcels, or for courier charges.

6. Termination

You may stop using Shipline at any time by uninstalling it. We may suspend or terminate access for breach of these terms or abuse of the Service.

7. Law

These terms are governed by the laws of Romania. Disputes go to the competent courts of Bucharest.